The Portal of Geriatrics Online Education

Continuing Mobile Education - Communication


Continuing Mobile Education - Communication

University of Rochester School of Medicine and Dentistry
Health Resources and Services Administration (HRSA)
POGOe Id: 
Date Posted: 
Date Reviewed/Updated for Clinical Accuracy: 
CME available CME credits available

Continuing Mobile Education for EMS Providers is a video vodcast-based education program that includes interviews from physicians, EMTs, paramedics, and patients to help the EMS Provider give patients better care. The program was created to address the need for more "on-demand" educational opportunities for EMS Providers. Each month, a new block of four 10-minute vodcasts is posted to the program website, In the Communication block of vodcasts, you will learn about some of the most common obstacles to communication, including hearing loss, aphasia, ageism and communicating with nursing home staff.

Educational objectives: 

Episode 1: I Can't Hear You<br />
- Hearing Loss in Field<br />
- Appreciate the epidemiology of hearing loss<br />
- Learn how to recognize hearing loss<br />
- Learn strategies to work with hearing loss in the field<br />
<br />
Episode 2: I Don't Understand You<br />
- Aphasia in the field<br />
- Be able to define aphasia<br />
- Understand the two main types of aphasia<br />
- Learn strategies to improve communicating with the aphasic patient<br />
<br />
Episode 3: Don't Talk To Me Like That!<br />
- Communicating With Respect<br />
- Participants will explore their own prejudices towards older adults<br />
- Participants will recognize phrases and patterns of speech which may offend the older adult<br />
- Describe 3 ways to improve communication with the older adult<br />
<br />
Episode 4: Communicating With Residential Care Facilities<br />
- Participants will understand the nursing home environment is unique<br />
- Participants will hear examples of positive and negative communication and explore why the encounter was positive or negative<br />
- Participants will gain insight as to how skilled care facility personnel view EMS and EMS interactions</p>

Additional information/Special implementation requirements or guidelines: 

To use this product, you must have a high speed internet connection and speakers. 

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Suggested Citation:
Lars Peterson, Erik Rueckmann, Dr. Manish Shah and Peter Swanson. Continuing Mobile Education - Communication. POGOe - Portal of Geriatrics Online Education; 2009 Available from: